Terms & Conditions
Telehealth Services
Telehealth Consent
By using TALK Healthcare’s tele-health services, you acknowledge and agree that mental health services may be provided remotely using secure audio, video, or electronic communication technology (“Telehealth”). You voluntarily consent to receive psychiatric and mental health services via Telehealth.
Scope of Telehealth
Telehealth services may include, but are not limited to:
Psychiatric evaluations
Medication management
Therapy or counseling sessions
Follow-up appointments
Secure messaging and electronic communications
Telehealth services are provided by licensed mental health professionals acting within the scope of their licensure.
Risks and Limitations of Telehealth
You understand that Telehealth has potential risks, including but not limited to:
Technology failures, interruptions, or delays
Unauthorized access to electronic communications despite reasonable security measures
Limitations in assessment due to lack of in-person interaction
You acknowledge that Telehealth may not be appropriate for all conditions or situations, and your provider may determine that in-person care is necessary.
Privacy and Security
TALK Healthcare uses reasonable administrative, technical, and physical safeguards to protect your information in accordance with applicable privacy laws, including HIPAA where applicable. However, no system can be guaranteed to be completely secure, and you accept the inherent risks of electronic communication.
Location and Licensing
You agree to provide accurate information regarding your physical location at the time of each Telehealth session. Telehealth services are only provided in jurisdictions where the provider is licensed and legally permitted to practice. Services may be limited or unavailable based on your location.
Emergency and Crisis Situations
Telehealth services are not appropriate for emergencies. You agree that if you are experiencing a medical or psychiatric emergency, you will:
Call 911 or your local emergency number
Go to the nearest emergency room
You understand that TALK Healthcare providers may request local emergency contact information and may contact emergency services if there is a reasonable concern for your safety or the safety of others.
Technology Requirements
You are responsible for ensuring that you have:
A stable internet connection
A compatible device with audio and/or video capability
A private and secure environment for sessions
TALK Healthcare is not responsible for interruptions caused by your equipment, internet service, or environment.
Recording Prohibition
You may not record any Telehealth session (audio or video) without the prior written consent of the provider and TALK Healthcare. Unauthorized recording may result in termination of services.
Right to Withdraw Consent
You may withdraw your consent to receive Telehealth services at any time by notifying TALK Healthcare. Withdrawal of consent may limit or terminate your ability to receive services.
Acknowledgment
By using TALK Healthcare’s Telehealth services, you acknowledge that you:
Have read and understood this Telehealth section
Have had the opportunity to ask questions
Voluntarily consent to receive mental health services via Telehealth