Privacy Policy
HIPAA Privacy Policy & Notice of Privacy Practices
Last Updated: 1/6/2026
This Notice of Privacy Practices describes how medical and mental health information about you may be used and disclosed and how you can access this information. Please review it carefully.
TALK Healthcare is committed to protecting the privacy and security of your Protected Health Information (“PHI”) in compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and applicable state laws.
1. Our Legal Duties Under HIPAA
We are required by law to: Maintain the privacy and security of your PHI
Provide you with this Notice of our legal duties and privacy practices
Follow the terms of this Notice
Notify you if a breach occurs that may compromise your information
2. What Is Protected Health Information (PHI)?
PHI includes any information that: Identifies you, and relates to your mental or physical health condition, treatment, or payment for services
Examples include:
Therapy notes (excluding psychotherapy notes, which have additional protections)
Assessments, diagnoses, and treatment plans
Appointment information
Communications related to your care
Billing and payment records
3. How We May Use and Disclose Your PHI
a. Treatment
We may use and share your PHI to provide, coordinate, or manage your mental health care, including:
Communication between clinicians
Referrals to other providers
Reviewing progress or treatment plans
b. Payment
We may use and disclose PHI for billing and payment purposes, such as:
Insurance claims
Eligibility verification
Payment processing
c. Health Care Operations
We may use PHI for operational purposes, including:
Quality assessment and improvement
Licensing and compliance
Training and supervision
Business administration
4. Uses & Disclosures Requiring Your Written Authorization
We will not use or disclose your PHI without your written authorization for:
Marketing purposes
Sale of PHI
Sharing psychotherapy notes (with limited legal exceptions)
You may revoke your authorization at any time in writing.
5. Uses & Disclosures Without Authorization (As Permitted by Law)
We may disclose PHI without your authorization when required or permitted by law, including:
Public health and safety reporting
Abuse or neglect reporting
Health oversight activities
Legal proceedings and law enforcement
To prevent serious harm to you or others
As required by the U.S. Department of Health and Human Services
6. Your Rights Under HIPAA
You have the right to:
• Access Your Records
Request a copy of your PHI (electronic or paper).
• Request Corrections
Ask us to amend inaccurate or incomplete information.
• Request Confidential Communications
Ask us to contact you in a specific way (e.g., email only).
• Request Restrictions
Ask us to limit how your PHI is used or disclosed (we are not always required to agree).
• Receive an Accounting of Disclosures
Request a list of certain disclosures made without your authorization.
• Receive a Copy of This Notice
You may request a paper or electronic copy at any time.
7. Data Security & Safeguards
We use administrative, physical, and technical safeguards to protect your PHI, including:
Encryption
Secure servers
Access controls
Audit logs
Staff training on HIPAA compliance
8. Website & Electronic Communications
If you use our website or digital tools:
PHI submitted through secure forms or portals is protected under HIPAA
Standard email and text messaging may carry privacy risks; by using them, you acknowledge and accept these risks unless secure options are requested
9. Business Associates
We may share PHI with third-party service providers (“Business Associates”) who assist us in operating our Services. All Business Associates are required to:
Sign HIPAA-compliant agreements
Safeguard your PHI
Use information only as permitted
10. Children & Minors
We comply with HIPAA and applicable state laws regarding minors’ mental health information. Parental access may be limited depending on the nature of services and legal requirements.
11. Changes to This Notice
We reserve the right to change this Notice and make new provisions effective for all PHI we maintain. Updated notices will be posted on our website.